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please edit the qStrategies: How your company (Alhabib) applied these 5 Strategies for Competitive Advantage?? (must be related to MIS) Explain each Strategy in detaied. Information security: very short Data Management: How to use Data Management mentioned in the chapter? Please check Chapter 3 Stakeholders: Explain each Stakeholder separately & Choose 1 stakeholder to discuss
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Saudi Electronic University
College of Administrative and Financial Sciences
E-commerce Department
Student Name:
Student ID:
Student Name:
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Student Name:
Student ID:
Student Name:
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Student Name:
Student ID:
Course Title: Management Information System
Course Code: MIS 201
Academic Year/ Semester: 1st Semester/2023-2024 CRN:
Assignment Name: Project – Part 1
Instructor Name: Layan BinSaleh
Student Grade: out of 17
Grade Level: Low/ Middle / High
Table of Contents
Executive Summary ……………………………………………………………..Error! Bookmark not defined.
Dr. Sulaiman Al Habib Medical Services Group…………………………………………………………………. 4
PART ONE …………………………………………………………………………Error! Bookmark not defined.
Organizational Profile ……………………………………………………….Error! Bookmark not defined.
Organization details ……………………………………………………….Error! Bookmark not defined.
Purpose ………………………………………………………………………..Error! Bookmark not defined.
Organizational Structure …………………………………………………Error! Bookmark not defined.
Strategies …………………………………………………………………………Error! Bookmark not defined.
Strategies for competitive advantage ………………………………..Error! Bookmark not defined.
Most appropriate strategies ……………………………………………..Error! Bookmark not defined.
Technology Involved…………………………………………………………Error! Bookmark not defined.
Organization IT infrastructure …………………………………………Error! Bookmark not defined.
Hardware ……………………………………………………………………..Error! Bookmark not defined.
Software ……………………………………………………………………….Error! Bookmark not defined.
Telecommunication ……………………………………………………….Error! Bookmark not defined.
Information Security ………………………………………………………Error! Bookmark not defined.
Networks ………………………………………………………………………Error! Bookmark not defined.
Other elements ………………………………………………………………Error! Bookmark not defined.
Data Management …………………………………………………………….Error! Bookmark not defined.
Methods to manage and process data ……………………………….Error! Bookmark not defined.
Advantage …………………………………………………………………….Error! Bookmark not defined.
Disadvantage ………………………………………………………………..Error! Bookmark not defined.
Identify The Stakeholder ……………………………………………………Error! Bookmark not defined.
Who are the main individuals, groups, or departments affected by the information system?
……………………………………………………………………………………Error! Bookmark not defined.
References
15
Executive Summary
What does the assignment about (1), The name and field of the chosen company (0.5), and
briefly explain the distinct features (1).
Leading healthcare provider Dr. Sulaiman Al Habib Medical Services Group (HMG) is
dedicated to providing all-inclusive healthcare services. Although their current information
system is mainly practical, it needs clinical decision support and data integration assistance. We
offer HealthHub Connect, a complete healthcare solution, to deal with these problems. Data
analytics, patient interaction, clinical decision support, interoperability, and telemedicine
integration are prioritized in this system. In addition to aiming to enhance patient care and
operational efficiency, it is consistent with HMG’s commitment to technology innovation (Acebo
et al., 2021). The governance policies of HMG were also reviewed, and their significance for
preserving accountability and openness in healthcare administration was underlined. Our
evaluation and suggested remedies show HMG’s commitment to providing top-notch healthcare
services according to industry norms and utilizing technology to improve patient outcomes.
HMG is positioned for more significant accomplishments in healthcare excellence because of its
journey, demonstrating its dedication to quality and ongoing progress.
Dr. Sulaiman Al Habib Medical Services Group
1. Organizational Profile:
Brief background of the business including organization details (1), purpose (1), and
organizational structure (1).
Organization details:
With a solid dedication to providing complete healthcare services, Dr. Sulaiman Al Habib
Medical Services Group is a well-known and diverse healthcare operator ingrained in the
healthcare sector. The firm was founded with the noble goal of offering a comprehensive variety
of healthcare solutions that cater to patients’ and communities’ various and constantly changing
demands.
Purpose:
To fulfil this mission, the organization specializes in creating, running, and overseeing a
broad range of healthcare facilities, covering a rich tapestry of services. This outstanding
portfolio is part of the seamless coordination of hospitals, general and speciality medical
complexes, pharmacies, healthcare facilities, diagnostic centres, and radiology centres.
However, the organization does more for the healthcare system than only providing direct
patient care. Motivated by a dedication to augmenting the availability of necessary healthcare
products and fostering patients’ general welfare, the organization proactively imports, distributes,
and retails a wide array of medical products, medications, cosmetics, and medical equipment and
supplies (ArgaamPlus, 2020). This calculated diversification strengthens the group’s position as a
significant force in distributing essential healthcare products and expands its influence within the
medical industry.
Organizational structure:
The Dr. Sulaiman Al Habib Medical Services Group’s organizational structure is
carefully divided into three main sections. First and foremost, the “Hospitals/ Healthcare
Facilities” section assumes a central role as the hub of the company’s activities. It is the
cornerstone for providing excellent medical treatment by founding, running, and flawlessly
administering hospitals, medical complexes, and various healthcare institutions. Secondly, the
“Pharmacies” section becomes an essential component of the healthcare supply chain, focusing
on the wholesale and retail distribution of pharmaceuticals, medical supplies, cosmetics, and a
wide range of other products (Lovell, 2020). Last but not least, the “HMG Solutions / Others”
section captures the innovative and flexible nature of the company. It acts as the group’s dynamic
arm, expanding its reach beyond the core pharmacy and healthcare activities to explore various
healthcare-related services, solutions, and endeavors. The Dr. Sulaiman Al Habib Medical
Services Group’s constant dedication to meeting and exceeding the demands and expectations of
a rapidly developing healthcare landscape is embodied by this multidimensional approach.
2. Strategies:
Types of strategies for competitive advantages:
The Dr. Sulaiman Al Habib Medical Group (HMG) has made a name skillfully utilizing
its advantages over competitors.
1. Cost Leadership Strategy: HMG can optimize costs and operational efficiencies to
provide cheaper healthcare services than its competitors. This can be achieved through
streamlining processes, negotiating favorable agreements with suppliers, and adopting costeffective technologies and practices.
2. Differentiation Strategy: HMG can differentiate itself from competitors by offering
unique, high-quality healthcare services. This can be achieved through specialized centers of
excellence, personalized patient experiences, advanced medical treatments, and a focus on
evidence-based medicine. HMG’s collaborations with insurance firms have significantly
impacted its market share and revenue. Proactively engaging with insurance companies has
boosted the number of covered clients, increased its impact in the healthcare industry, and
strengthened its position as a reliable provider of healthcare services. HMG can attract and retain
loyal customers by providing exceptional and differentiated services.
3. Innovation Strategy: HMG can continue to invest in and adopt cutting-edge medical
technologies and innovations. This would allow them to stay ahead of the competition and
provide superior healthcare services. Examples include telemedicine, remote patient monitoring,
AI-driven diagnostics, and robotic surgery. The organization can now provide effective and
remote healthcare services thanks to the introduction of telemedicine, the Tele ICU Command
Center, the Tele Radiology Center, and the Emergency Command and Control Center (Al Habib,
n.d). These technological advancements have improved patient outcomes and satisfaction by
speeding up the delivery of medical care while raising the standard of healthcare services. By
embracing innovation, HMG can deliver improved healthcare outcomes and attract patients
seeking the latest advancements in medical care.
4. Operational Effectiveness Strategy: HMG can focus on continuously improving its
operational efficiency and effectiveness. This can be achieved through lean management
principles, process optimization, staff training and development, and implementing quality
management systems. HMG’s bold ambition to establish three new hospitals in critical areas,
including north Jeddah, southwest Jeddah, and Riyadh, demonstrates its commitment to
expanding geographically. This development serves the healthcare demands of an expanding
population in addition to tapping into expanding markets (Lovell, 2020). By streamlining
operations, HMG can minimize costs, reduce errors, and deliver healthcare services promptly,
which enhances patient satisfaction and increases market share.
5. Customer Orientation Strategy: HMG can strongly emphasize meeting customers’
needs and preferences. This can be achieved through personalized care plans, easy appointment
scheduling, convenient facilities and locations, and excellent customer service. HMG can build
solid relationships and loyalty with patients by putting the customer at the center of its
operations, leading to positive word-of-mouth recommendations and a competitive edge.
Strategies to improve the performance of the organization:
Among the strategies mentioned, the most appropriate ones to improve the organization’s
performance would be the Differentiation Strategy and the Operational Effectiveness Strategy.
The Differentiation Strategy would allow HMG to stand out by offering unique, high-quality
healthcare services. HMG can attract and retain loyal customers by focusing on specialized
centers of excellence, personalized patient experiences, advanced medical treatments, and
evidence-based medicine. This strategy would allow HMG to provide exceptional and
differentiated services that meet the needs and preferences of its patients, leading to positive
word-of-mouth recommendations and a competitive edge. Moreover, HMG’s collaborations with
insurance companies would strengthen its position as a reliable provider of healthcare services.
The Operational Effectiveness Strategy is crucial for HMG to continuously improve its
operational efficiency and effectiveness. By implementing lean management principles,
optimizing processes, and investing in staff training and development, HMG can minimize costs,
reduce errors, and deliver healthcare services promptly. This would enhance patient satisfaction
and increase market share. Furthermore, HMG’s expansion plans to establish new hospitals in
critical areas demonstrate its commitment to meeting the healthcare demands of an expanding
population and tapping into expanding markets. By streamlining operations, HMG could
efficiently manage these new hospitals and maximize their growth potential.
These two strategies would work hand in hand to improve the organization’s
performance. Differentiation would attract and retain patients by offering unique and highquality healthcare services, while operational effectiveness would ensure that these services are
delivered efficiently and effectively.
3. Technology Involved:
IT infrastructure
Dr Sulaiman Al-Habib Medical Group (HMG) has a well-defined IT infrastructure in
place to support its healthcare services. The organization has established networks that enable
smooth communication and data sharing across its various departments and locations. The main
objective of Dr Sulaiman Al-Habib Medical Group (HMG), which is to improve healthcare
services in the Middle East, is supported by a comprehensive digital signage network carefully
developed through the strategic implementation of a robust IT infrastructure. The organization’s
IT infrastructure comprises networks, information security protocols, hardware, software, and
telecommunications systems (Lovell, 2020). Moreover, HMG has implemented robust
information security protocols to protect patient data and ensure compliance with privacy
regulations. The organization also utilizes advanced telecommunications systems to facilitate
efficient and effective communication between healthcare professionals and patients.
Hardware:
▪
Hardware-wise, HMG has installed many screens in its medical facilities, including a
combination of 52″ portrait and 55″ landscape screens powered by 15 Scala players.
Patients in waiting rooms and nursing station zones can access information via these
screens, which act as the network’s visual interfaces. Furthermore, templates for different
signage network components are made using Scala Designer, guaranteeing a unified and
aesthetically pleasing content presentation.
Software:
▪
Software-wise, the Scala technology is essential to controlling and directing the network
of digital signs. Patients can view information about doctors on call, medical capabilities,
general hospital information, patient details, food order status, lab results, doctor
referrals, and much more, thanks to Scala’s user-friendly and adaptable players and
templates. This software integration perfectly aligns with HMG’s goals of removing
manual labor, raising standards, and lowering human error rates (Acebo et al., 2021).
Telecommunication:
▪
To facilitate real-time data transfer and communication throughout its vast network of
medical facilities, telecommunication technologies are essential parts of HMG’s IT
infrastructure. Because healthcare data is sensitive, information security is a top priority.
Information security:
▪
HMG has established strict information security procedures to protect patient data and
guarantee adherence to healthcare data privacy laws.
Networks:
▪
The foundation of the digital signage network is made up of local and wide-area
networks, which enable the smooth distribution of material to screens at various places
throughout Bahrain, Saudi Arabia, and the United Arab Emirates (UAE). The effective
distribution of information to nursing stations and waiting areas depends on this network
infrastructure.
Other elements:
▪
Other elements of HMG’s IT infrastructure include servers, data storage systems, and
backup systems to ensure data availability and continuity. The organization also utilizes
cloud computing services for scalability and flexibility. Additionally, HMG employs
digital analytics tools to monitor and analyze the effectiveness of its digital signage
network and make data-driven decisions for continuous improvement. Integration with
other healthcare systems, such as Electronic Medical Records (EMR) and appointment
scheduling systems, further enhances the efficiency and effectiveness of HMG’s IT
infrastructure.
4. Data Management:
Methods the organization uses to manage and process data:
Method 1:
▪
Dr. Sulaiman Al Habib Medical Services Group (HMG) uses various data management
techniques to guarantee effective and secure user information processing. With an
emphasis on delivering top-notch healthcare services while protecting user privacy, these
techniques cover data collection, storage, analysis, and utilization. In addition to sensitive
medical data, HMG gathers various user data, such as names, addresses, and contact
information. Users’ questions, voluntary platform registrations, and interactions with
healthcare services are how these data are collected (Al Habib, 2023). HMG also utilizes
monitoring devices and tracking mechanisms like cookies to log user activity on its
websites and applications.
HMG employs secure data storage systems and encryption techniques to protect user
information from unauthorized access. The organization also implements access controls
and audits to ensure that only authorized personnel have access to sensitive data. HMG
complies with relevant data protection regulations and laws to safeguard user privacy.
Furthermore, the organization regularly updates its security measures and educates its staff
on data management best practices to maintain the confidentiality and integrity of user
data.
Advantage
▪
Sensitive medical records and analytics are vital to the company and are securely stored
and analyzed. This information is essential for running healthcare programs, keeping
thorough medical records, and evaluating patient data to enable precise diagnosis and
treatment recommendations. Strict information security protocols are in place to secure this
private information and preserve patient privacy.
In addition to tracking website traffic patterns and facilitating necessary follow-up
activities, the collected data also optimizes website presentation for improved user
experience, allows users to access and use services more effectively, and makes data entry
in online forms easier. Data analysis is essential to enhance service delivery and guarantee
that users are promptly informed of any updates or changes in their healthcare.
Disadvantage:
▪
Although these data management techniques provide benefits, including quicker patient
care and individualized healthcare services, they also give rise to privacy problems (Lovell,
2020). Massively accumulating sensitive and personal data requires strict adherence to
privacy laws and robust data protection protocols to address these concerns effectively.
Data security and compliance with applicable laws and regulations are essential to preserve
user confidence and the privacy of medical records within HMG’s healthcare activities.
Method 2:
▪
HMG utilizes data anonymization techniques to enhance data privacy and security. HMG
can protect user privacy while gaining meaningful insights by removing any personally
identifiable information from the data before analysis. This method allows HMG to
perform large-scale data analysis to identify patterns and trends without compromising
individual privacy.
Advantage:
▪
Data anonymization ensures that individual patients’ personal information cannot be
linked to their medical records, providing additional privacy protection. This technique
allows HMG to comply with privacy regulations and maintain patients’ trust by
demonstrating a commitment to safeguarding sensitive information.
Disadvantage:
▪
While data anonymization protects individual privacy, it may limit the accuracy and
depth of analysis. Some valuable insights may require specific patient information, and
anonymizing the data may result in losing those insights. Balancing the need for privacy
and accurate analysis can be challenging, requiring careful consideration and decisionmaking.
Method 3:
▪
HMG employs data integration and interoperability methods to consolidate and
synchronize data from various sources. HMG can produce a thorough and unified image
of patients’ health by combining information from various healthcare systems, Internet of
Things (IoT) gadgets, and patient records. With this technique, care professionals may
better coordinate patient care and make decisions based on a comprehensive
understanding of the patient’s health.
▪
Advantage:
▪
Healthcare services are more effective and efficient because of data integration and
interoperability. A complete view of patient data across multiple systems reduces the risk
of errors, duplicate tests, and miscommunication. Additionally, it enables healthcare
professionals to deliver individualized therapy while considering the patient’s whole
medical history, leading to improved health results.
Disadvantage:
▪
It may be difficult and complex to ensure data integration and interoperability, especially
when working with several systems and information silos. Technical compatibility issues,
data standardization, and system compatibility may arise, requiring significant time and
resources to establish effective data sharing and collaboration among healthcare entities.
Method 4:
▪
It may be difficult and complex to ensure data integration and interoperability, especially
when working with several systems and information silos. Technical compatibility issues,
data standardization, and system compatibility may arise, requiring significant time and
resources to establish effective data sharing and collaboration among healthcare entities.
Advantage:
▪
Data analytics and machine learning enhance healthcare decision-making by providing
evidence-based insights. These techniques enable HMG to identify population health
trends, detect early signs of diseases, and optimize resource allocation. By leveraging
data analytics, HMG can continuously improve its healthcare services, enhance patient
outcomes, and reduce healthcare costs.
Disadvantage:
▪
Implementing data analytics and machine learning algorithms requires skilled data
scientists and advanced technological infrastructure. These qualities can be costly to
develop and retain. Additionally, guaranteeing the reliability and accuracy of the
algorithms is essential since inaccurate or biased predictions can have a big impact on
patient care. Robust validation and testing processes are necessary to ensure the validity
and ethical use of the algorithms.
5. Stakeholders:
▪
The Dr. Sulaiman Al Habib Medical Services Group (HMG) information system
substantially impacts several important stakeholders. First and foremost, this system is
used by the Board of Directors, which is the highest governing body, to access and
analyze essential governance papers, guaranteeing adherence to corporate governance
laws and maintaining accountability and openness (Al Habib, 2023). Second, to
successfully implement governance policies and procedures, the Executive Management
team, which includes the Executive Committee, depends on the information system. They
use it to access policies and procedures like the Related Parties Transactions Manual and
the Internal Audit Operational Manual, which help them manage risks, preserve
operational excellence, and ensure best practices are followed.
Furthermore, even if it isn’t stated directly, the information system indirectly affects
workers in various departments. Their daily actions and behavior are expected to be
influenced by Competing Business Standards, Social Responsibility Policies, and codes
of Conduct. Investors and shareholders have a stake in HMG’s corporate governance (Al
Habib, 2023). Furthermore, the information system indirectly positively impacts
regulatory bodies that supervise corporate governance. These authorities are interested in
HMG’s adherence to governance regulations and its capacity to offer accountability and
transparency. The information system helps the company comply with legal requirements
and effectively handle data about governance in preparation for future audits or inquiries.
Various stakeholders gain from the information system, essential to HMG’s governance,
management, compliance, and decision-making processes. It also helps the company
succeed in the healthcare sector.
References
Acebo, E., Miguel‐Dávila, J., & Nieto, M. (2021). External stakeholder engagement:
Complementary and substitutive effects on firms’ eco‐innovation. Business Strategy and
the Environment, 30(5), 2671–2687. https://doi.org/10.1002/bse.2770
Al Mutair, A. (2019). Intensive Care Unit Patients’ perception of sleep quality and factors of sleep
disruption: Cross-sectional study. Dr. Sulaiman Al Habib Medical Journal.
https://doi.org/10.2991/dsahmj.k.190530.001
ArgaamPlus. (2020, March 17). Dr. Sulaiman Al Habib group eyes higher market share, says
CEO.
https://www.argaam.com/en/article/articledetail/id/1357490#:~:text=The%20group%20foc
used%20on%20expan
Dr Sulaiman Al Habib. (2023). Dr Sulaiman Al Habib company profile: Stock performance … pitchbook. https://pitchbook.com/profiles/company/433337-41
Dr. Sulaiman Al Habib. (2020, August 17). Dr. Sulaiman Al Habib medical group (HMG) reports
first half net income growth of 9.15%. ZAWYA. https://www.zawya.com/en/pressrelease/dr-sulaiman-al-habib-medical-group-hmg-reports-first-half-net-income-growth-of915-jqdz8h37
Lovell, T. (2020, November 26). Saudi Arabian dr. Sulaiman Al Habib hospital – al khobar
achieves Emram Stage 6. Healthcare IT News.
https://www.healthcareitnews.com/news/emea/saudi-arabian-dr-sulaiman-al-habibhospital-al-khobar-achieves-emram-stage-6
Sulaiman Al Habib. (n.d.). Dr. Sulaiman Al Habib medical services group. Argaam.
https://www.argaam.com/en/tadawul/tasi/sulaiman-alhabib/organizational-structure
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