Description
To review and correct the research (From point 1 to Point 7, highlighted in yellow). Make sure don’t make major changes or extra paragraph in each point rather than to make sure the written answer is correct and understandable for each point, because this is for postgraduate student and as per the course requirements.To complete point # 8&9 (SUMMARY of FINDINGS & RECOMMENDATIONS) Summary of findings no more half a page and the same for recommendations. Recommendations should be linked with Pie charts.
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Customer Satisfaction in Restaurant Services
How satisfied are you with variety of dishes in the menu?
Soups
Salads
Appetizers
Main dishes
Beverages
Very dissatisfied
8.00%
8.00%
7.69%
7.69%
7.69%
2
2
2
2
2
Soups
Very dissatisfied
Dissatisfied
Average
Satisfied
Very satisfied
8.00%
0.00%
4.00%
12.00%
76.00%
Salads
Very dissatisfied
Dissatisfied
Average
Satisfied
Very satisfied
8.00%
4.00%
12.00%
20.00%
56.00%
Dissatisfied
0.00%
4.00%
3.85%
0.00%
0.00%
0
1
1
0
0
Average
4.00%
12.00%
3.85%
0.00%
7.69%
SOUPS
8%
Beverages
Very dissatisfied
7.69%
Dissatisfied
0.00%
Average
7.69%
Satisfied
23.08%
0%
4%
76%
Very dissatisfied
Appetizers
Very dissatisfied
7.69%
Dissatisfied
3.85%
Average
3.85%
Satisfied
3.85%
Very satisfied
80.77%
Main dishes
Very dissatisfied
7.69%
Dissatisfied
0.00%
Average
0.00%
Satisfied
11.54%
Very satisfied
80.77%
1
3
1
0
2
Dissatisfied
Average
Satisfied
APPETIZERS
7%
4%
4%
4%
81%
Very dissatisfied
Dissatisfied
Average
Satisfied
Very satisfied
61.54%
Very dissatisfied
Satisfied
12.00%
20.00%
3.85%
11.54%
23.08%
3
5
1
3
6
Very satisfied
76.00%
56.00%
80.77%
80.77%
61.54%
Total
19
14
21
21
16
25
25
26
26
26
Answered
Skipped
Weighted Average
4.48
4.12
4.46
4.58
4.31
26
0
SALADS
8%
4%
4%
12%
12%
56%
20%
Satisfied
Very dissatisfied
Very satisfied
Dissatisfied
Average
Satisfied
Very satisfied
MAIN DISHES
8% 0%
11%
4%
81%
Very dissatisfied
Satisfied
Very satisfied
BEVERAGES
8%
0%
8%
Dissatisfied
Average
Satisfied
Very satisfied
23%
61%
Very dissatisfied
Dissatisfied
Average
Satisfied
Very satisfied
Customer Satisfaction in Restaurant Services
How satisfied are you with ambience of the restaurant?
Very dissatisfied
3.85%
1
Dissatisfied
3.85%
1
Average
3.85%
1
HOW SATISFIED ARE YOU WITH AMBIENCE
Very dissatisfied
Dissatisfied
Average
Satisfied
Very satisfied
3.85%
3.85%
3.85%
26.92%
61.54%
4%
61%
Very dissatisfied
Dissatisfied
Satisfied
26.92%
7
Very satisfied
61.54%
D ARE YOU WITH AMBIENCE OF THE RESTAURANT?
4%
4%
4%
27%
Dissatisfied
Average
Satisfied
Very satisfied
Total
16
26
Answered
Skipped
Weighted Average
4.38
26
0
Customer Satisfaction in Restaurant Services
How satisfied are you with the dishes and beverages prices?
1
Very dissatisfied
3.85%
1
Dissatisfied
3.85%
1
Average
11.54%
3
HOW SATISFIED ARE YOU WITH THE DISHES
BEVERAGES PRICES?
4%
61%
Very dissatisfied
Dissatisfied
Average
Satisfied
19.23%
5
Very satisfied
61.54%
D ARE YOU WITH THE DISHES AND
EVERAGES PRICES?
4%
12%
19%
Average
Satisfied
Very satisfied
Total
16
26
Answered
Skipped
Weighted Average
4.31
26
0
Customer Satisfaction in Restaurant Services
How would you evaluate the quality of food?
1
Very dissatisfied
7.69%
2
Dissatisfied
0.00%
0
Average
3.85%
1
HOW WOULD YOU EVALUATE TH
81%
Very dissatisfied
Dissatisfied
Satisfied
7.69%
2
Very satisfied
80.77%
W WOULD YOU EVALUATE THE QUALITY OF FOOD?
7%
0%
4%
8%
Dissatisfied
Average
Satisfied
Very satisfied
Total
21
26
Answered
Skipped
Weighted Average
4.54
26
0
Customer Satisfaction in Restaurant Services
How would you evaluate the cleanliness of the restaurant?
1
Very dissatisfied
7.69%
2
Dissatisfied
0.00%
0
Average
3.85%
1
HOW WOULD YOU EVALUATE TH
77%
Very dissatisfied
Dissatisfied
Satisfied
11.54%
3
Very satisfied
76.92%
W WOULD YOU EVALUATE THE CLEANLINESS OF THE
RESTAURANT?
8%
0%
4%
11%
Dissatisfied
Average
Satisfied
Very satisfied
Total
20
26
Answered
Skipped
Weighted Average
4.5
26
0
Customer Satisfaction in Restaurant Services
How satisfied are you with working hours?
1
Very dissatisfied
7.69%
2
Dissatisfied
3.85%
1
Average
7.69%
2
HOW SATISFIED ARE YOU WITH WORK
65%
Very dissatisfied
Dissatisfied
Satisfied
15.38%
4
Very satisfied
65.38%
ISFIED ARE YOU WITH WORKING HOURS?
8%
4%
8%
15%
Dissatisfied
Average
Satisfied
Very satisfied
Total
17
26
Answered
Skipped
Weighted Average
4.27
26
0
Customer Satisfaction in Restaurant Services
What is your age?
Answer Choices
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Responses
3.85%
3.85%
38.46%
34.62%
15.38%
3.85%
0.00%
Answered
Skipped
1
1
10
9
4
1
0
26
0
15%
35%
Under 18
18-24
WHAT IS YOUR AGE?
4%
0%
4%
4%
15%
38%
18-24
25-34
35-44
45-54
55-64
65+
Customer Satisfaction in Restaurant Services
With whom do you visit the restaurant?
Answer Choices
Alone
Family
Kids
Friends
Responses
3.85%
84.62%
0.00%
11.54%
Answered
Skipped
1
22
0
3
26
0
WITH WHOM DO YOU V
WITH WHOM DO YOU VISIT THE RESTAURANT?
11%
4%
0%
85%
Alone
Family
Kids
Friends
Customer Satisfaction in Restaurant
Services
Sunday, October 15, 2023
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26
Total Responses
Date Created: Tuesday, September 26, 2023
Complete Responses: 26
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Q1: How satisfied are you with variety of dishes in the menu?
Beverages
20%
Soups
20%
Salads
19%
Main dishes
21%
Appetizers
20%
Soups
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Salads
Appetizers
Main dishes
Beverages
Q1: How satisfied are you with variety of dishes in the menu?
Answered: 26 Skipped: 0
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VERY
DISSATIS
FIED
DISSATIS
FIED
AVERAGE
SATISFIE
D
VERY
SATISFIE
D
TOTAL
WEIGHTE
D
AVERAGE
Soups
8.00%
2
0%
0
4.00%
1
12.00%
3
76.00%
19
25
4.48
Salads
8.00%
2
4.00%
1
12.00%
3
20.0%
5
56.00%
14
25
4.12
Appetizers
7.69%
2
3.85%
1
3.85%
1
3.85%
1
80.77%
21
26
4.46
Main
dishes
7.69%
2
0%
0
0%
0
11.54%
3
80.77%
21
26
4.58
Beverages
7.69%
2
0%
0
7.69%
2
23.08%
6
61.54%
16
26
4.31
Q2: How satisfied are you with ambience of the restaurant?
Answered: 26 Skipped: 0
Very dissatisfied Dissatisfied
4% Average
4%
4%
Satisfied
27%
Very satisfied
61%
Very dissatisfied
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Dissatisfied
Average
Satisfied
Very satisfied
Q2: How satisfied are you with ambience of the restaurant?
Answered: 26 Skipped: 0
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VERY
DISSATIS
FIED
DISSATIS
FIED
AVERAGE
SATISFIE
D
VERY
SATISFIE
D
TOTAL
WEIGHTE
D
AVERAGE
3.85%
1
3.85%
1
3.85%
1
26.92%
7
61.54%
16
26
4.38
Q3: How satisfied are you with the dishes and beverages prices?
Answered: 26 Skipped: 0
Very
satisfied
61%
Very dissatisfied Dissatisfied
4%
4%
Average
12%
Satisfied
19%
Very dissatisfied
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Dissatisfied
Average
Satisfied
Very satisfied
Q3: How satisfied are you with the dishes and beverages prices?
Answered: 26 Skipped: 0
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VERY
DISSATIS
FIED
DISSATIS
FIED
AVERAGE
SATISFIE
D
VERY
SATISFIE
D
TOTAL
WEIGHTE
D
AVERAGE
3.85%
1
3.85%
1
11.54%
3
19.23%
5
61.54%
16
26
4.31
Q4: How would you evaluate the quality of food?
Answered: 26 Skipped: 0
Very satisfied
81%
Very dissatisfied…Dissatisfied
0%
Average…
Satisfied…
Very dissatisfied
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Dissatisfied
Average
Satisfied
Very satisfied
Q4: How would you evaluate the quality of food?
Answered: 26 Skipped: 0
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VERY
DISSATIS
FIED
DISSATIS
FIED
AVERAGE
SATISFIE
D
VERY
SATISFIE
D
TOTAL
WEIGHTE
D
AVERAGE
7.69%
2
0%
0
3.85%
1
7.69%
2
80.77%
21
26
4.54
Q5: How would you evaluate the cleanliness of the restaurant?
Answered: 26 Skipped: 0
Very satisfied
77%
Very dissatisfied
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Very dissatisfied Dissatisfied
Average
8%
0%
4%
Satisfied
11%
Dissatisfied
Average
Satisfied
Very satisfied
Q5: How would you evaluate the cleanliness of the restaurant?
Answered: 26 Skipped: 0
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VERY
DISSATIS
FIED
DISSATIS
FIED
AVERAGE
SATISFIE
D
VERY
SATISFIE
D
TOTAL
WEIGHTE
D
AVERAGE
7.69%
2
0%
0
3.85%
1
11.54%
3
76.92%
20
26
4.5
Q6: How satisfied are you with working hours?
Answered: 26 Skipped: 0
Very dissatisfied
Dissatisfied
8%
4%
Average
8%
Very satisfied
65%
Satisfied
15%
Very dissatisfied
Powered by
Dissatisfied
Average
Satisfied
Very satisfied
Q6: How satisfied are you with working hours?
Answered: 26 Skipped: 0
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VERY
DISSATIS
FIED
DISSATIS
FIED
AVERAGE
SATISFIE
D
VERY
SATISFIE
D
TOTAL
WEIGHTE
D
AVERAGE
7.69%
2
3.85%
1
7.69%
2
15.38%
4
65.38%
17
26
4.27
Q7: What is your age?
Answered: 26 Skipped: 0
55-64
4%
45-54
15%
65+ Under 18
0%
4%
18-24
4%
25-34
38%
35-44
35%
Under 18
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18-24
25-34
35-44
45-54
55-64
65+
Q7: What is your age?
Answered: 26 Skipped: 0
ANSWER CHOICES
Under 18
3.85%
1
18-24
3.85%
1
25-34
38.46%
10
35-44
34.62%
9
45-54
15.38%
4
55-64
3.85%
1
65+
0%
0
TOTAL
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RESPONSES
26
Q8: With whom do you visit the restaurant?
Answered: 26 Skipped: 0
Kids
0%
Friends
11%
Alone
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Alone
4%
Family
Kids
Friends
Family
85%
Q8: With whom do you visit the restaurant?
Answered: 26 Skipped: 0
ANSWER CHOICES
Alone
3.85%
1
Family
84.62%
22
0%
0
11.54%
3
Kids
Friends
TOTAL
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RESPONSES
26
Customer Satisfaction in Restaurant Services
1. MARKETING DASHBOARD
SOUPS
SALADS
8%
8%
0%
4%
12%
4%
76%
12%
56%
20%
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Very dissatisfied
Dissatisfied
Average
Satisfied
Very satisfied
Average
APPETIZERS
MAIN DISHES
7%
4%
8%
4%
4%
0%
11%
81%
81%
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Average
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
HOW SATISFIED ARE YOU WITH THE DISHES
AND BEVERAGES PRICES?
HOW SATISFIED ARE YOU WITH AMBIENCE OF
THE RESTAURANT?
4%
Average
4%
4%
4%
4%
12%
27%
61%
19%
61%
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Average
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
HOW WOULD YOU EVALUATE THE QUALITY
OF FOOD?
7%
81%
0%
Average
HOW WOULD YOU EVALUATE THE
CLEANLINESS OF THE RESTAURANT?
4%
8%
0%
4%
8%
11%
77%
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Average
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Average
WHAT IS YOUR AGE?
HOW SATISFIED ARE YOU WITH WORKING
HOURS?
4%
8%
4%
0%
4%
4%
15%
8%
38%
15%
65%
35%
Very dissatisfied
Dissatisfied
Satisfied
Very satisfied
Average
Under 18
WITH WHOM DO YOU VISIT THE
RESTAURANT?
11%
4%
0%
85%
Alone
Family
Kids
Friends
18-24
25-34
35-44
45-54
55-64
65+
2. RESEARCH OJECTIVES
The objectives of this research are:
1. To analyze the customers’ level of satisfaction towards restaurant services.
2. To study various features that restaurant should possess to satisfy the customers.
3. RESEARCH DESIGN
A research design is to target a number of customers with specific questions that we believed
would satisfy our research objectives. To expedite the date collection process, we used an
online survey, delivered via email or Short Message Service (SMS).
4. SAMPLING DESIGN
Simple random sampling designs were used to select twenty-six (26) customers. Five (5) points
Likert scale and multiple-choice questions were used to prepare a questionnaire.
5. RESEARCH INSTRUMENT DESIGN
A questionnaire instrument was developed based on the group discussion. A self-administrated
survey was used for Indian restaurant in Khobar city. The questionnaire consisted of two parts.
The first part was targeted to identify customers’ perceptions about variety of dishes in the
menu, food quality, ambience, cleanliness, and price. The second part was designed to measure
demographic information included age and with whom did you visit?
6. DATA COLLECTION
The research is based on both primary and secondary data. A total of twenty-six (26)
respondents were asked to participate. The respondents were filled-out the online survey. All
of respondents have had experiences with the restaurant services.
7. DATA ANALYSES
Data was processed and analyzed by the Microsoft Excel software.
8. SUMMARY of FINDINGS
•
Satisfaction of dish varieties in the menu
There were 19 respondents (76%) very satisfied with soups, 14 respondents (56%) very
satisfied with salads, 21 respondents (80.77%) very satisfied with appetizers, 21 respondents
(80.77%) very satisfied with main dishes and 16 respondents (61.54%) very satisfied with
beverages.
To be Completed
9. RECOMMENDATIONS
To be Completed
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