Description
“You are a social work intern at a community mental health center in a large urban area where a significant number of residents are living in poverty. You are assigned by your supervisor to meet a single parent and their 4-year-old son at the family’s home for their initial intake assessment. The son’s daycare provider referred the family to the community mental health center following reports from several staff that the child is presenting a persistent pattern of inattention and hyperactivity. Further, the daycare provider noted potential developmental delays in language and social development. Although the single parent is a voluntary client, the client was initially ambivalent to meet with you. At the initial home visit, you observe the child eating pieces of paint from the wall. Using verbal following, exploring, and focusing skills, facilitate a conversation to identify and prioritize the client’s problem(s), its expressions, and other concerns.”You are to submit a 10-15-minute video recording and a 10-12 -page paper (not including the cover page and reference page) for this assignment. Please review the directions and grading criteria (see below) for instructions on completing this assignment. Please closely review the rubric (see below) that will be used to grade this assignment. All students are expected to adhere to Chamberlain University’s Academic Integrity Policy. All papers must conform to required elements (i.e., paper elements, format, organization) outlined in the 7th edition of the APA Publication Manual.Based on the scenario described above, record a role play where you will be the social work intern and another individual (e.g., family member, friend, classmate) will play the role of the client. The role-play may be done in-person or you may meet with the client virtually. Do not use a script for this role play. Please ensure there is adequate lighting and that the room and area are quiet and free of any distractions or background noises. Also, do not record yourself more than once (unless the viewer is unable to hear and see you). The client does not need to be seen; however, the viewer must be able to hear the client.
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Module 3: Videotape Assignment for Generalist Practice Skills
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MSW Program, Chamberlain University
MSW 505: Direct Practice 1 Individuals and Families
Dr. Christopher Rocchio
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Module 3: Videotape Assignment for Generalist Practice Skills
Privacy, Limits to Confidentiality, Role, and Agency Services
Briefly describe whether you completed all tasks.
Agency’s Policy on Privacy
Identify where in the encounter you oriented the client to the agency’s policy on client
confidentiality. For example, at 1:52, I asked the client a closed-ended question on whether they were
familiar with the agency’s policy on confidentiality and privacy. The client indicated that they were not
familiar with the policy but assumed that it was like policies at other social service and health care
organizations. At 2:13, I asked the client for their permission for me to review the agency’s policy on
privacy and the limits to confidentiality. I informed the client that information shared with me would be
kept confidential. I clarified that as a social work intern, I was responsible and expected to describe each
case with my supervisor and to provide my supervisor with updates on each case. I asked the client at
2:30 whether they had any questions about my responsibility for reporting information about each case
to my supervisor. At 2:50, I briefly described the agency’s documentation process. I explained that I was
responsible for documenting each encounter using a secure electronic record which is only accessible to
agency staff. I reiterated that the system only allows certain individuals access to client records and that
the system tracks who has accessed the client’s files. I informed the client that they may choose to
review their records at any time. At 3:05, I asked the client a closed-ended question on whether they
would like instructions on how to request their records.
Limits to Confidentiality
How did you orient the client to the limits of confidentiality? Please consider the following
questions in your reflection:
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How do you know whether the client understands when you are legally mandated to report
specific information?
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How did you describe neglect and abuse?
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Are you possibly making any assumptions about the client’s understanding and definition of
neglect and abuse?
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How would you describe these concepts in layman terms?
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What is your state’s law on mandatory reporting?
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Did you review this law with the client?
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What might you have done different when reviewing the limits to confidentiality?
You are not expected or required to answer the above questions.
Role as Social Work Intern
How did you introduce yourself, your role, and your responsibilities as a social work intern? Why
is this important? For instance, what might be the client’s expectations of you and the agency? How
would you address these expectations? What might you have done different when orienting the client
to your role and responsibilities as a social work intern?
Array of Agency Services
How did you orient the client to the agency’s array of services? Please consider the following
questions:
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Did the client have any questions about payment?
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Are services free?
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What is required from the client to receive services? For example, does the client have to submit
specific paperwork to initiate and maintain services.
You are not required or expected to answer the above questions.
In the past, students have informed their clients that their agencies provide outpatient behavior
health services. What does that mean? If you were not familiar with mental health or behavioral health
services, what questions or assumptions might you have about mental health or behavioral health
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services? What concerns does the client have about any of the services offered by the agency? Are
clients able to meet with agency staff virtually? What is the expected wait time for different types of
services? What resources does the agency offer? What questions might the client have about services
available through the agency? How do clients navigate the system? What might you have done different
and why?
Furthering Responses, Open-Ended Questions, and Closed-Ended Questions
Briefly describe whether you used furthering responses, open-ended questions, and closedended questions. Elaborate on how they were used and why. Please see below.
Furthering Responses
Briefly define and describe furthering responses (i.e., nonverbal minimal prompts, verbal
minimal prompts, and accent responses) in your own words. How did you demonstrate each of these
responses? Please remember to use timestamps. How did you apply this skill? What did you do well?
What might you do different in the future?
Open-Ended Questions
Briefly define open-ended questions in your own words. Where did you ask open-ended
questions? Please remember to use timestamps. You are communicating to me your understanding of
open-ended question and ability to use open-ended questions in practice. What did you do well? What
might you have done differently?
Closed-Ended Questions
Briefly define closed-ended questions in your own words. Where did you ask closed-ended
questions? Please remember to use timestamps. You are communicating to me your understanding of
closed-ended questions and ability to use closed-ended questions in practice. What did you do well?
What might you have done differently? For instance, what was your ratio of closed questions to open-
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ended questions? Why is this important? Did you stack questions? What happens when we ask too
many questions in a row? What might it feel like to a client?
Reflections and Summaries
Briefly describe whether you used reflections and summarizing responses. Elaborate on how
they were used and why. Please see below.
Reflections
Briefly define reflections in your own words. What is the difference between reflections of
content and reflections of affect? Which ones did you use and where in the encounter did you use
them? Specify the types of reflections used throughout the encounter. If you did not use reflections.
Reflections of content. Where and when did you use reflections of content. Please remember to
use timestamps.
Reflections of affect. Where and what types of reflections were used to reflect affect? Briefly
describe, at minimum, simple reflections, and complex reflections. After having defined both types,
identify where and when they were used. Please remember to use timestamps. For example. At 6:25,
the client stated that they felt overwhelmed and frustrated by the teacher’s reports. I offered a simple
reflection where I restated what they said. I offered “you were frustrated.” As I watched the video, I
thought that a complex reflection may have been more effective in communicating to the client that I
was listening to understand and to make a guess at their underlying emotions. I might have offered the
following complex reflection in response to the client’s frustration with their son’s teachers: “You felt
betrayed and somewhat blindsided by the teacher’s remarks.”
Summarizing Responses
Briefly define summarizing responses in your own words. Please reference the four facets of
summarizing responses. Please remember to use timestamps. You are communicating to me your
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understanding of summarizing responses and your ability to apply summarizing responses in practice.
Where and when were they used? If they were not used, how might you have used them and why?
Focusing and Seeking Concreteness
Briefly describe whether you used specific skills to focus and seek concreteness. Elaborate on
how they were used and why. Please see below.
Providing and Maintaining Focus
Briefly define focusing skills. Please consider identifying at least one of the three functions of
focusing skills and identify where and when they were used. If they were not used, why not? What went
well? What might you do differently in the future?
Seeking Concreteness
Briefly define seeking concreteness. The authors identify at least 9 instances where social
workers seek concreteness. Please consider identifying at least three and use fourth level headings. For
instance, how did you check out perceptions? What clarifying messages were used? What did you do
well? What might you have done different? What will you do different going forward? How did you
clarify the meaning of vague or unfamiliar terms? How did you elicit specific feelings? How did you
explore the basis of conclusions drawn by the client?
Opportunities for Improvement
I might recommend using the recording form for verbal following skills in section 6-8e in
Hepworth et al (2017) to help inform this section of the paper. Which responses were used too
frequently or too sparingly? Highlight opportunities for improvement. For example, I counted having
asked more than 15 closed-ended questions and only having asked four open-ended questions. Openended questions offer broad latitude and choice in how a client responds. I recognize that asking clients
a series of closed questions coaches them to give shorter answers.
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Strengths
What did you do well specific to your use of verbal following, exploring, and focusing skills? For
example, I recognize that I asked several open-ended questions to not make any assumptions regarding
several vague terms that were used by the client.
Learning Plan
Please be specific. What specific strategies or tasks will you engage in to improve your ability in
using verbal following, exploring, and focusing skills. For instance, I will aim to offer more reflections
than questions when asking my children about their days at school. I recognize that my questions may
be seen or felt like an interrogation. I want them to know and hear that I am listening to understand, not
to fix their problems or to assert my opinion or ideas on what they should do.
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Reference
Enter your references here. Please refer to Chapter 10 in the APA manual for guidance on APA
style and formatting.
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