Description
You already completed the A3 tool and project charter, just needing the slide deck complete now! The slide deck is worth 100pts.
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HAD 522 – Health Care Operations and Quality Management
Process Improvement Project Description and Rubric
Process Improvement Project [100 points]
Students will be assigned a case in the Pruitt et al. text and assume the role of a Process Improvement
(PI) Team Leader. As the PI Team Leader, each student will develop an A3 Process Tool and Project
Charter, both of which are due Week 4, based on the case. Each student will also develop a project slide
deck (in Powerpoint format only) using the notes feature to outline / highlight concepts to present to
organization executives, which is due Week 7. Further details and the specific deliverables are in the
HAD 522 PI Project Description and Rubrics file found in the Rubrics folder in the Getting Started
Module.
This assignment has 100 possible points and items due on Week 4 and Week 7.
Refer to Case Study 6 and the accompanying data files from the Pruitt et al. text.
You have been brought in by the new parent health system as a Process Excellence coach to assist
Lakefront Regional Medical Center (LRMC). You assisted Amy Haskell with the ED kaizen event and will
now be taking over further process excellence activities for LRMC. Using the information presented in
the case, the accompanying data files, and your experience as a Process Improvement Team Leader, you
will complete the following:
1) Assemble an A3 Process Tool that will guide the team in understanding the current issue(s) and
identify the desirable future state. This is due Week 4 and worth 25 points;
2) Develop a Project Charter taking care to outline the project, the team, and specific scope. This is
also due Week 4 and worth 25 points;
3) Identify and apply two process improvement (PI) tools to the issue that will assist the
organization in moving from the current to future state (ie. solutions or A3 countermeasures);
[Please note the A3 Process Tool and Project Charter from 1) & 2) above or any tools presented in
the case do not count toward your two process improvement tools.]
4) Assemble a slide deck (using PowerPoint only) using the notes feature to assist in relaying
information that you would use to update Frank Seda and health system executives on this
project (Due Week 7 and worth 50 points)*.
*You learn shortly after beginning this project that LRMC is not the only facility in the health system that
is having these or similar problems. The health system executives, especially the Vice-President of
Performance Improvement, to whom you report, are proponents of the application of health
informatics to process improvement. You plan to apply for a new Regional Director of Performance
Improvement position, reporting directly to the Vice-President of Performance Improvement. The LRMC
project would be a great opportunity to demonstrate your ability to utilize data and develop a solution
that could be diffused throughout the organization. SO, recalling Discussion Forum 1-2 and your
understanding of implementation science, ensure that you include in the slide deck identification of how
human and technical barriers and facilitators may impact the implementation plan for the solutions.
Team Charter
Category
Business
Case
Problem
Statement
Goal
Statement
Project
Scope
Project
Team
Writing &
Use of APA
Style
Total
Unacceptable
0
Acceptable
3
Good
4
Excellent
5
More than one
of the required
elements is
missing or
requires
substantial
improvement
One of the
required
elements is
missing or
requires
substantial
improvement
All required
elements
present but
improvement
is required on
one or more
Strong reason
for doing the
project and
financial
impact are
present
0
4
5
Required
element is
missing or
requires
substantial
improvement
Required
element
present but
improvement
is required
Clear
articulation of
the problem
to be solved is
present
0
3
4
5
More than one
of the required
elements is
missing or
requires
substantial
improvement
0
Required
element is
missing or
requires
substantial
improvement
0
Required
element is
missing or
requires
substantial
improvement
One of the
required
elements is
missing or
requires
substantial
improvement
All required
elements
present but
improvement
is required on
one or more
Desired
outcomes and
measurements
of success are
present
4
5
Required
element
present but
improvement
is required
Boundaries of
the project are
clearly
delineated
4
5
Required
element
present but
improvement
is required
The project
team is clearly
delineated
-4
-3
-1
0
Errors in writing
or APA style
detract
substantially
from the
project
Minimal,
noticeable
errors in
writing and
APA style
present
Rare errors in
writing and
APA style
that do not
detract from
the paper
No errors in
writing and
APA style
(Includes
references,
citations, and
formatting)
Score
A3 Process Tool
Use Appendix E (A3 Problem-Solving Template) in the Pruitt, Smith, & Perez-Ruberte text as the
template for the A3 Process Tool. This assignment is worth 25 points maximum.
Process Improvement Slide Deck
Category
Grammar /
Mechanics /
Graphics
Appropriate
&
Professional
Content
(30 points
total)
Data Usage
Applicability
Total
Unacceptable
0
Acceptable
3
Good
Materials /
graphics errors
are abundant
and detract from
presentation
Materials /
graphics have
errors and
somewhat
explain and
reinforce
presentation
topic
Materials /
graphics have
errors but are
used properly
to explain and
reinforce
presentation
topic
0
4
Excellent
5
Materials /
graphics are
error free and
used properly
to explain and
reinforce
presentation
topic
3
4
5
Required
elements are
missing or
requires
substantial
improvement
One of the
required
elements is
missing or
requires
substantial
improvement
Required
elements
present but
improvement is
required
Deck is
professionally,
developed and
assembled in a
way that is
appropriate for
presentation to
senior
leadership /
executives
Process
Improvement
tools are
correctly
described and
appropriately
used in relation
to the project
1) A3 Process Tool (5 points) 2) Project Charter (5 points) 3) ______________ (10 points) 4) ______________ (10 points) –
0
3
4
5
More than one
of the required
elements is
missing or
requires
substantial
improvement
One of the
required
elements is
missing or
requires
substantial
improvement
All required
elements
present but
improvement is
required on one
or more
Tools and
solutions are
based on data,
appropriate for
the project, and
demonstrate an
understanding
of the use of
and factors
influencing
informatics /
analytics
0
3
4
5
More than one
of the required
elements is
missing or
requires
substantial
improvement
One of the
required
elements is
missing or
requires
substantial
improvement
All required
elements
present but
improvement is
required on one
or more
Tools and
solutions are
applicable to
other projects
and other
facilities
Score
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