Description
Write the Intro and Thesis Statement Portion of the attached Position Paper – background portion is attached, so continuation is just needed.Use APA in-text citations and list references used on a separate page.
Unformatted Attachment Preview
1
The Use of Technology in Improving Reliability of Patient Surveys
2
The Use of Technology in Improving Reliability of Patient Surveys
The current healthcare landscape is generally perceived differently compared to the past
years. Some of the most significant evolutions witnessed within the healthcare field include
patients’ processes in finding, evaluating, choosing, or accessing quality care. That has primarily
been contributed by the prevalence of technology that has continued to be witnessed. That is why
a majority of healthcare organizations have been focusing on expanding their patient experiences
as part of meeting the digital era. Additionally, the organizations have modernized their
approaches to capturing data (Al-Issa et al., 2019). Healthcare organizations have been
benefiting from digital patient surveys to the extent that the majority of them started wondering
why they did not adopt the approach even earlier. That is primarily because of how they have
provided the organizations with an opportunity to reach out to more patients in real-time.
Therefore, technology makes patient surveys more reliable because of how they increase
flexibility, ensure the organizations can reach more patients, improve the responses, ensure the
organizations can connect with all patients, evaluate more robust insights, and minimize survey
fatigue.
One of the greatest benefits of technology that improves the reliability of patient surveys
is how it promotes greater flexibility. Technology plays a critical role in either adding or
removing any questions that should be captured, which provides healthcare organizations with an
opportunity to address the most relevant issues. The increased flexibility of performing patient
surveys facilitates agile learning within the relevant organizations. That way, the healthcare
organization is capable of introducing accurate improvements, which can consequently help in
improving patient experiences in real time.
3
Technology still improves the reliability of patient surveys based on how it enables
healthcare organizations to reach more patients. One of the most significant factors that promote
the effectiveness of healthcare organizations includes their ability to reach out to more people.
Therefore, technology increases the channels distributed surveys can use to reach out to more
people. Critical examples of those channels include emails and web links (Palanica et al., 2019).
It is important to understand that it might sometimes be tedious for a patient to fill out a survey
form and send it back to healthcare organizations. However, the patients might find it easier to
click a link and fill in the required information through the Internet. Healthcare organizations
still gain the opportunity to enhance their data since they are capable of monitoring the various
conversations taking place on social channels between different patients. That enables healthcare
organizations to gain immediate insights into patient experiences and even develop strategies to
improve existing services.
Healthcare organizations still benefit from technology while conducting patient surveys
since it helps improve response rates. Modern technologies facilitate organizations in this digital
age to cast a wider net. By adding digital surveys, organizations can then start witnessing an
increase in the number of patients who issue their responses (Groom et al., 2021). Technology
still improves the reliability of patient surveys based on how it provides organizations with an
opportunity to connect with patients of all ages. Although the younger generation mostly utilizes
technology, it is also important to understand that the older generation has also been catching up.
That has enabled healthcare organizations to receive reviews from all patients regardless of their
ages.
Patient surveys have even become more reliable based on how technology helps provide
healthcare organizations with more robust insights. Technology plays a significant role in
4
digging deeper into patient comments, which enables healthcare organizations to have a clear
understanding of patient feedback. It is worth noting that long surveys tend to frustrate
respondents, which consequently affects healthcare organizations, considering that they end up
collecting inaccurate data. The overall survey might end up needing to be abandoned (Kumar et
al., 2023). Therefore, technology enables patient surveys to maximize their input, considering
how healthcare organizations are capable of randomizing their questions. That plays a critical
role in reducing survey fatigue since the content remains always relevant.
In conclusion, digitalizing patient surveys is the best option that healthcare organizations
can consider since they improve their reliability. That allows the organizations to make decisions
easily that improve patient experiences. Technology still enables organizations to reach more
patients in real-time and receive accurate feedback.
5
References
Al-Issa, Y., Ottom, M. A., & Tamrawi, A. (2019). eHealth cloud security challenges: a survey.
Journal of Healthcare Engineering, 2019.
Groom, L. L., et al. (2021). Telemedicine and telehealth in nursing homes: an integrative review.
Journal of the American Medical Directors Association, 22(9), 1784-1801.
Kumar, P., Vrontis, D., & Pallonetto, F. (2023). Cognitive engagement with AI‐enabled
technologies and value creation in healthcare. Journal of Consumer Behaviour.
Palanica, A., Flaschner, P., Thommandram, A., Li, M., & Fossat, Y. (2019). Physicians’
perceptions of chatbots in health care: cross-sectional web-based survey. Journal of
medical Internet research, 21(4), e12887.
Purchase answer to see full
attachment
