Description
I had to speak to a patient/resident at a rehab facility. Write down the a couple statements then analyze the interactions using non-verbal and verbal communications. Need to cite 2 articles, and use APA format.I have the interaction with resident written, and a couple paragraphs about the interaction. Need help fluffy it up and with the journal articles. I have uploaded some docs that you can reference. I also uploaded what I have written so far. I am having trouble uploading the rubic. I can scan it to you if you are willing to help.Thank you
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Nonverbal Communication Techniques
Physical Appearance and Dress
Body Movement and Posture
Touch
Facial Expressions
Body coverings, type of dress (formal, casual, or
unkept), jewelry are all examples that can give
insight or promote communication
How a patient positions their body, frequent
shifting, direct eye contact can all provide context to
a patient’s readiness to communicate.
This is a powerful communication tool, cultural
considerations need to be taken into consideration.
Can provoke a positive or negative response from
the patient.
Reveals a patient’s emotional state.
Eye Behavior
A patient’s view can be viewed by others, can signal
that patient is open to communicate.
Vocal Cues or Paralanguage
Includes pitch, the patient’s tone and loudness of
the speech.
Morgan, K. I. & Townsend, M. C. (2020). Essentials of psychiatric mental health nursing. (8th ed.). F. A.
Davis
Therapeutic and Non-Therapeutic Communication Techniques
From Essentials of Psychiatric Mental Health Nursing
Therapeutic Communication Techniques
Technique
Using silence
Accepting
Giving recognition
Offering self
Giving broad
openings
Offering general
leads
Placing the event in
time or sequence
Making observations
Encouraging
description of
perceptions
Encouraging
comparison
Example
Patient: I ate badly and now I’m here so I must be a bad person
Nurse: (silence)
Patient: Actually, I’m just making bad decisions
Yes, I understand what you’re saying
I see that you ate your breakfast
I’ll stay with you for awhile
Is there anything you want to discuss?
Go on
What happened first?
You appear sad today
What was it that increased your agitation today?
Was this pain similar to…?
Restating
Patient: My mind keeps wandering
Nurse: You have trouble concentrating
Reflecting
Patient: She makes me so upset!
Nurse: So you’re angry at your boss?
Focusing
Tell me more about the pain
Exploring
Tell more about those feelings
Seeking clarification
and validation
Do I understand correctly when you said…?
Presenting reality
I see daylight out the window so it must be 10 AM
Verbalizing the
implied
Attempting to
translate words to
feelings
Formulating a plan of
action
It seems overwhelming to share the details of this experience
It sounds like you are feeling hopeless. Is that right?
What could you do differently if you are faced with this situation in
the future?
Non-Therapeutic Communication: Approaches that hinder communication
Technique
Example
Advising
I think you should…
Why don’t you…
Agreeing
Of course, you’re right
That’s good
Defending,
disagreeing, or
challenging
Changing the topic or
introducing unrelated
topics
I don’t believe that
Why are you so anxious?
Patient: The doctor says I have a tumor
Nurse: Let me make your bed now.
Denying
Patient: I am worthless
Nurse: You are very worthy. Everybody is somebody special
Interpreting
What you really mean is…
Making stereotypical
comments
Hang in there
You’re lucky it wasn’t worse
Passing judgment
You shouldn’t have said that
It’s wrong of you to feel that way
Probing
What did your mother say on the phone?
Reassuring
Don’t even worry about…
Everything will be alright
Rejecting
I don’t want to hear about
You shouldn’t feel like that
Requesting an
explanation
Why do you feel that way?
Why would you do that?
Testing
You rated your pain this morning. What did you say to me then?
Morgan, K.I. & Townsend, M.C. (2020). Essentials of psychiatric mental health nursing. (8th ed.). F.A.
Davis.
1
APA Title Page
2
Paper Title
Describe setting and refer to appendix. Refer to prompts 1 and 2
Analyze Patient’s Communication
Refer to prompts 3 and 4
Analyze Student Communication
Refer to prompts 5 and 6
Alternative Therapeutic Communication
Refer to prompt 7
3
References
Morgan, K.I. & Townsend, M.C. (2020). Essentials of psychiatric mental health nursing. (8th
ed.). F.A. Davis.
4
Appendix
Communication Interaction:
Statement #1:
Student:
Student’s nonverbal communication behavior:
Your feelings (not thoughts):
Statement #2:
Resident/Client:
Resident/Client’s nonverbal communication behavior:
Your feelings (not thoughts):
Statement #3:
Student:
Student’s nonverbal communication behavior:
Your feelings (not thoughts):
Statement #4:
Resident/Client:
Resident/Client’s nonverbal communication behavior:
Your feelings (not thoughts):
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