Description
introductionAnswer scaleResults of the patient experience measurement programOPD Normal PatientsOPD BDU PatientsOutpatient (FMCsInpatient SurveyER Surveyexaplin each one and compiare first half 2023 and third quarter2023
Unformatted Attachment Preview
PLANNING &
DECISION
SUPPORT
Patient Satisfaction Report
PLANNING &
DECISION
SUPPORT
Patient satisfaction survey in Royal Commission Health Services Program in Jubal are measured within the patient experience
measurement survey in 4 medical journey.
Medical Journey
OPD
1
2
OPD
90%
73.2
91.9
FMCs
92%
73.2
91.9
INPATIENT
3
FMCs
4
INPATIENT
90%
84.2
89.7
Emergency room
82%
70.0
86.9
2
EMERGENCY ROOM
PLANNING &
DECISION
SUPPORT
Outpatient
3
PLANNING &
DECISION
SUPPORT
90.00
3
AUG 2023
4
شكراًًكك
-The sample size was determined according to the sample size calculation then the number
of SMS need to be sent was estimated, depend on the allocated SMS from IT. Below are
the criteria sent to IT to select the sample
A) OPD Normal Patients
1. Appointment day = yesterday
2. Visit type = New, or follow up
3. The mobile number must not receive 2 SMSs in the same
month
4. Arrived patients only
5. SMS selection criteria (according to the visits):
12% from Ob/Gyne visits
12% from Internal medicine visits
12% from Dental visits
The other 16 services, choose (4%) from arrived patient
6. Total number of selected patients: 100 daily
B) OPD BDU Patients
1. Appointment day = yesterday
2. Visit type = New, or follow up
3. The mobile number must not receive 2 SMSs in the same month
4. Arrived patients only
5. Total number of selected patients: 70 daily
C) Outpatient (FMCs) :
1. Visit day = yesterday
2. Visit type = New, or follow up
3. The mobile number must not receive 2 SMSs in the same month
4. Arrived patients only
5. SMS selection criteria: select equal number of patients from all
clinics
6. Total number of selected patients: 180 daily
D) Inpatient Survey:
1. Discharge Date = after 5 days from discharged
2. SMS selection criteria: ALL discharge patients
E) ER Survey:
1. Visit Day = after 2 days from visiting ER
2. Total number of selected patients: 150 daily
Patient Satisfactio
Inpatient Satisfaction Survey (2023)
Question
Jan
Feb
March
April
May
June
Q1. How do you rate the overall
care you received during your
stay?
89%
90%
89%
89%
Q2. Would you recommend Royal
Commission Hospital to others?
83%
91%
89%
86%
94%
94%
90%
90%
89%
88%
86%
86%
91%
94%
92%
88%
85%
94%
88%
81%
87%
92%
89%
86%
92%
90%
91%
90%
94%
92%
90%
90%
90%
92%
88%
89%
General
Admission
Q3. How do you rate the efficiency
of admission process?
Q4. How do you rate the staff
introducing themselves to you?
Nursing
Q5. How do you rate the courtesy
of the nurses?
Q6. How do you rate nurses’
responsiveness to call button soon
as you wanted?
Q7. How do you rate nurses’
concern to inform you of what’s
happening?
Physician
Q8. How do you rate physician’s
concern to inform you of what’s
happening?
Q9. How do you rate the concern
the physician showed for your
questions or worries?
Q10. How do you rate the
explanation of what will happen
during the tests and treatment?
Personal matters
Q11. How do you rate staff
attention to your privacy?
Q12. How well your pain was
controlled?
Q13. How do you rate staff
responsiveness to your emotional
needs?
Q13. How do you rate the
responsiveness to your complaints
or concerns you made during your
stay?
90%
85%
88%
85%
88%
86%
85%
85%
87%
85%
82%
81%
91%
95%
91%
90%
92%
89%
86%
91%
88%
94%
87%
85%
83%
85%
86%
85%
72%
79%
73%
70%
Q19. How do you rate the
efficiency of discharge process?
88%
91%
88%
90%
Q20. How do you rate the
information you were given about
caring for yourself at home?
89%
90%
87%
87%
Q21. How do you rate the
explanation given on discharge
medications and the possible side
effects?
90%
89%
86%
87%
March
April
May
June
90%
86%
94%
87%
92%
82%
92%
84%
Q14. How do you rate medical
personnel’ concern to clean their
hands before examining you?
Q15. How aware you were of all
medications you have taken during
your stay?
The room
Q16. How do you rate the room
cleanliness?
Q17. How do you rate the
quietness of hospital
environment?
Q18. How do you rate the food
quality?
Discharge
Outpatient Satisfaction Survey (OPD)
Question
General
Q18. How do you rate the overall
care you received during your
visit?
Q19. Would you recommend
RCHSP-J Outpatient Clinics to
others?
Registration
Jan
Feb
Q1. How do you rate the ease of
registration process?
Q2. How do you rate the courtesy
of the staff in the registration
area?
Nursing
Q3. How well you were kept
informed about delays?
Q4. How do you rate the courtesy
of the nurse?
Physician
Q5. How do you rate the concern
the physician showed for your
questions or worries?
92%
88%
92%
90%
95%
88%
95%
92%
88%
84%
87%
85%
93%
88%
94%
87%
92%
86%
94%
89%
Q6. How do you rate physician’s
efforts to include you in decisions
about your treatment?
91%
86%
92%
87%
Q7. How do you rate the
instructions the physician gave you
follow-up the care (if any)?
92%
84%
92%
87%
92%
89%
94%
90%
88%
82%
92%
84%
92%
92%
93%
91%
Q11. How do you rate the
explanation given of what will
happen during the radiology test?
93%
91%
91%
87%
Pharmacy
Q12. How do you rate the
explanation the pharmacist gave
you about medications?
Personal matters
91%
83%
85%
89%
Q13. How do you rate medical
personnel’ concern to clean their
hands before examining you?
92%
89%
90%
90%
85%
83%
86%
82%
93%
93%
94%
90%
62%
70%
60%
65%
Q8. How do you rate the degree to
which physician talked with you
using words you could
understand?
Q9. Would you recommend this
physician to others?
Laboratory
Q10. How do you rate the concern
shown for your comfort when your
blood was drawn?
Radiology
Q14. How do you rate the
bathroom cleanliness?
Q15. How do you rate the clinic
cleanliness?
Q16. How do you rate the parking?
Q17. How do you rate staff
attention to your privacy?
91%
87%
90%
88%
March
April
May
June
86%
91%
90%
90%
89%
88%
92%
94%
92%
90%
91%
89%
92%
90%
91%
90%
84%
92%
86%
83%
90%
92%
89%
90%
89%
92%
90%
92%
Q6. How do you rate physician’s
efforts to include you in decisions
about your treatment?
87%
90%
89%
90%
Q7. How do you rate the
instructions the physician gave you
follow-up the care (if any)?
88%
91%
89%
90%
90%
95%
91%
94%
86%
87%
86%
89%
92%
90%
92%
94%
Outpatient Satisfaction Survey (FMCs)
Question
General
Q18. How do you rate the overall
care you received during your
visit?
Q19. Would you recommend
RCHSP-J Outpatient Clinics to
others?
Registration
Q1. How do you rate the ease of
registration process?
Q2. How do you rate the courtesy
of the staff in the registration
area?
Nursing
Q3. How well you were kept
informed about delays?
Q4. How do you rate the courtesy
of the nurse?
Physician
Q5. How do you rate the concern
the physician showed for your
questions or worries?
Q8. How do you rate the degree to
which physician talked with you
using words you could
understand?
Q9. Would you recommend this
physician to others?
Laboratory
Q10. How do you rate the concern
shown for your comfort when your
blood was drawn?
Radiology
Jan
Feb
Q11. How do you rate the
explanation given of what will
happen during the radiology test?
87%
91%
88%
91%
Pharmacy
Q12. How do you rate the
explanation the pharmacist gave
you about medications?
Personal matters
89%
89%
89%
93%
Q13. How do you rate medical
personnel’ concern to clean their
hands before examining you?
88%
90%
88%
92%
86%
85%
83%
86%
91%
94%
93%
94%
Q16. How do you rate the parking?
87%
87%
85%
86%
Q17. How do you rate staff
attention to your privacy?
91%
91%
91%
90%
March
April
May
June
83%
84%
80%
81%
72%
83%
78%
80%
Q1. How do you rate the
helpfulness of the person who first
asked you about your condition?
89%
87%
83%
87%
Q2. How do you rate the comfort
of the waiting area?
75%
77%
76%
75%
77%
77%
75%
77%
85%
86%
84%
84%
82%
84%
83%
83%
87%
92%
87%
87%
Q14. How do you rate the
bathroom cleanliness?
Q15. How do you rate the clinic
cleanliness?
Emergency Room Satisfaction Survey
Question
General
Q17. How do you rate the overall
care you received during your
visit?
Q18. Would you recommend
RCHSP-J ER to others?
Arrival
Nursing
Q3. How well you were kept
informed about delays?
Q4. How do you rate the courtesy
of the nurse?
Q5. How do you rate nurses’
concern to keep you informed
about your treatments?
Physician
Q6. How do you rate the degree to
which the physician took time to
listen to you?
Jan
Feb
Q7. How do you rate
the physician’s concern to keep
you informed about your
treatment?
Laboratory
Q8. How do you rate the concern
shown for your comfort when your
blood was drawn?
85%
90%
85%
83%
88%
91%
87%
85%
90%
93%
92%
92%
82%
84%
84%
85%
80%
81%
76%
78%
80%
88%
81%
80%
82%
87%
83%
80%
87%
90%
88%
88%
75%
78%
73%
75%
Radiology
Q9. How do you rate the courtesy
of the radiology staff?
Pharmacy
Q10. How do you rate
the explanation the pharmacist
gave you about medications?
Personal matters
Q11. How well your pain was
controlled?
Q12. How do you rate staff
concern to keep family or friends
informed about your status during
your course of treatment?
Q13. How do you rate medical
personnel’ concern to clean their
hands before examining you?
Q14. How do you rate the
information you were given about
caring for yourself at home (e.g.
taking meds, getting follow-up
care)?
Q15. How do you rate the room
and bedsheets cleanliness?
Q16. How do you rate the parking?
https://www.moh.gov.sa/Minis
try/pxmp/Documents/MoHPXMP-1st-Half-2023.pdf
ient Satisfaction Survey (Overall)
Q2
Q3
Oct
Nov
Dec
2023 Year
Avg.
July
Aug
Sep
89%
91%
89%
96%
92%
90%
89%
96%
82%
96%
91%
89%
92%
96%
88%
94%
93%
92%
87%
91%
86%
96%
91%
89%
91%
92%
86%
95%
91%
91%
88%
92%
89%
92%
91%
89%
89%
92%
86%
90%
89%
89%
90%
95%
92%
93%
93%
92%
90%
96%
88%
96%
93%
92%
90%
92%
87%
93%
91%
90%
86%
86%
79%
95%
87%
87%
85%
91%
86%
83%
87%
86%
83%
87%
84%
81%
84%
84%
92%
92%
89%
95%
92%
92%
89%
94%
91%
94%
93%
91%
88%
91%
87%
52%
77%
83%
85%
88%
85%
96%
89%
87%
74%
74%
77%
80%
77%
75%
90%
94%
84%
87%
88%
89%
88%
94%
91%
85%
90%
89%
88%
93%
88%
78%
86%
87%
88%
Q2
Q3
Oct
Nov
Dec
2023 Year
Avg.
July
Aug
Sep
89%
95%
93%
98%
95%
92%
86%
93%
84%
68%
82%
85%
90%
96%
91%
94%
94%
92%
92%
96%
88%
94%
93%
93%
85%
88%
84%
64%
79%
83%
90%
94%
92%
92%
93%
91%
90%
93%
93%
93%
93%
91%
88%
91%
90%
88%
90%
89%
88%
90%
90%
93%
91%
90%
91%
95%
92%
96%
94%
93%
86%
91%
88%
94%
91%
89%
92%
91%
90%
93%
92%
92%
89%
94%
89%
93%
92%
91%
86%
90%
85%
95%
90%
88%
90%
92%
87%
87%
89%
90%
84%
82%
82%
95%
86%
85%
92%
96%
92%
88%
92%
92%
65%
71%
59%
90%
73%
68%
88%
92%
88%
93%
91%
90%
89%
Q2
Q3
Oct
Nov
Dec
2023 Year
Avg.
July
Aug
Sep
91%
90%
92%
97%
93%
91%
91%
88%
91%
88%
89%
90%
90%
92%
89%
88%
90%
90%
90%
90%
90%
79%
86%
89%
87%
85%
86%
72%
81%
84%
91%
88%
93%
94%
91%
91%
91%
91%
92%
96%
93%
92%
90%
91%
91%
88%
90%
90%
90%
88%
91%
94%
91%
90%
93%
94%
93%
89%
92%
92%
87%
89%
90%
89%
89%
88%
92%
92%
92%
90%
91%
92%
90%
90%
91%
93%
91%
90%
90%
86%
89%
92%
89%
90%
90%
90%
90%
90%
90%
90%
85%
86%
89%
89%
88%
86%
94%
92%
94%
89%
92%
92%
86%
83%
79%
97%
86%
86%
91%
91%
92%
92%
92%
91%
90%
Q2
Q3
Oct
Nov
Dec
2023 Year
Avg.
July
Aug
Sep
82%
93%
81%
84%
86%
84%
81%
83%
75%
90%
83%
80%
86%
94%
87%
81%
87%
87%
76%
83%
77%
66%
75%
76%
76%
87%
75%
67%
76%
76%
85%
89%
83%
87%
86%
85%
83%
91%
82%
77%
83%
83%
88%
92%
87%
73%
84%
86%
86%
91%
85%
85%
87%
86%
88%
92%
85%
91%
89%
88%
92%
93%
91%
88%
90%
91%
84%
87%
85%
91%
88%
86%
78%
81%
75%
84%
80%
79%
83%
86%
77%
88%
83%
83%
83%
89%
81%
89%
86%
84%
89%
86%
82%
81%
83%
86%
75%
79%
77%
89%
82%
78%
84%
2022 Year
Avg
MoH
PG.
89%
83%
95%
88%
79%
93%
92%
78%
89%
87%
72%
89%
91%
84%
96%
89%
76%
92%
89%
80%
92%
91%
85%
91%
92%
86%
93%
90%
79%
90%
86%
79%
91%
87%
79%
92%
86%
75%
90%
92%
84%
94%
91%
82%
92%
91%
80%
90%
89%
78%
83%
79%
81%
80%
91%
80%
88%
90%
80%
92%
89%
79%
92%
2022 Year
Avg
MoH
PG.
87%
65%
93%
86%
63%
94%
92%
73%
90%
92%
71%
93%
83%
57%
85%
90%
79%
94%
91%
72%
94%
90%
70%
94%
90%
70%
93%
92%
74%
95%
89%
67%
94%
91%
72%
89%
67%
86%
75%
88%
68%
83%
61%
93%
71%
95%
65%
51%
86%
92%
94%
89%
70%
94%
2022 Year
Avg
MoH
PG.
87%
65%
93%
86%
63%
94%
92%
73%
90%
91%
71%
93%
85%
57%
85%
91%
71%
94%
89%
72%
94%
88%
70%
94%
88%
70%
93%
90%
74%
95%
83%
67%
94%
93%
72%
90%
67%
92%
89%
75%
90%
68%
90%
61%
94%
71%
95%
88%
51%
86%
91%
70%
94%
2022 Year
Avg
MoH
PG.
78%
54%
86%
72%
50%
85%
85%
61%
90%
75%
47%
83%
72%
47%
79%
81%
57%
91%
81%
56%
87%
86%
64%
87%
94%
84%
62%
86%
85%
71%
90%
91%
78%
92%
84%
77%
92%
76%
54%
81%
80%
57%
92%
81%
59%
92%
85%
57%
92%
73%
51%
92%
2023 (Result/Q)
OPD
Label
1
Jan
March
April
May
June
OPD 2023
92%
88%
92%
90%
2
OPD 2023
95%
88%
95%
92%
3
OPD 2023
88%
84%
87%
85%
4
OPD 2023
93%
88%
94%
87%
5
OPD 2023
92%
86%
94%
89%
6
OPD 2023
91%
86%
92%
87%
7
OPD 2023
92%
84%
92%
87%
8
OPD 2023
92%
89%
94%
90%
9
OPD 2023
88%
82%
92%
84%
10
OPD 2023
92%
92%
93%
91%
11
OPD 2023
93%
91%
91%
87%
12
OPD 2023
91%
83%
85%
89%
13
OPD 2023
92%
89%
90%
90%
14
OPD 2023
85%
83%
86%
82%
15
OPD 2023
93%
93%
94%
90%
16
OPD 2023
62%
70%
60%
65%
17
OPD 2023
91%
87%
90%
88%
18
OPD 2023
90%
86%
94%
87%
19
OPD 2023
92%
82%
92%
84%
FMC
Label
March
April
May
June
1
FMCs 2023
92%
90%
91%
89%
2
FMCs 2023
92%
90%
91%
90%
3
FMCs 2023
84%
92%
86%
83%
4
FMCs 2023
90%
92%
89%
90%
5
FMCs 2023
89%
92%
90%
92%
6
FMCs 2023
87%
90%
89%
90%
7
FMCs 2023
88%
91%
89%
90%
8
FMCs 2023
90%
95%
91%
94%
9
FMCs 2023
86%
87%
86%
89%
10
FMCs 2023
92%
90%
92%
94%
11
FMCs 2023
87%
91%
88%
91%
12
FMCs 2023
89%
89%
89%
93%
13
FMCs 2023
88%
90%
88%
92%
14
FMCs 2023
86%
85%
83%
86%
15
FMCs 2023
91%
94%
93%
94%
16
FMCs 2023
87%
87%
85%
86%
17
FMCs 2023
91%
91%
91%
90%
18
FMCs 2023
86%
91%
90%
90%
19
FMCs 2023
89%
88%
92%
94%
Jan
Feb
Feb
IP
Label
1
Jan
March
April
May
June
Inpatient 2023
94%
94%
90%
90%
2
Inpatient 2023
89%
88%
86%
86%
3
Inpatient 2023
88%
94%
87%
85%
4
Inpatient 2023
83%
85%
86%
85%
5
Inpatient 2023
72%
79%
73%
70%
6
Inpatient 2023
91%
94%
92%
88%
7
Inpatient 2023
85%
94%
88%
81%
8
Inpatient 2023
87%
92%
89%
86%
9
Inpatient 2023
94%
92%
90%
90%
10
Inpatient 2023
92%
90%
91%
90%
11
Inpatient 2023
90%
92%
88%
89%
12
Inpatient 2023
90%
85%
88%
85%
13
Inpatient 2023
88%
86%
85%
85%
14
Inpatient 2023
87%
85%
82%
81%
15
Inpatient 2023
91%
95%
91%
90%
16
Inpatient 2023
92%
89%
86%
91%
17
Inpatient 2023
88%
91%
88%
90%
18
Inpatient 2023
89%
90%
87%
87%
19
Inpatient 2023
90%
89%
86%
87%
20
Inpatient 2023
89%
90%
89%
89%
21
Inpatient 2023
83%
91%
89%
86%
22
Inpatient 2023
Jan
Feb
ER
Label
March
April
May
June
1
ER 2023
Feb
89%
87%
83%
87%
2
ER 2023
75%
77%
76%
75%
3
ER 2023
77%
77%
75%
77%
4
ER 2023
85%
86%
84%
84%
5
ER 2023
82%
84%
83%
83%
6
ER 2023
87%
92%
87%
87%
7
ER 2023
85%
90%
85%
83%
8
ER 2023
80%
81%
76%
78%
9
ER 2023
88%
91%
87%
85%
10
ER 2023
90%
93%
92%
92%
11
ER 2023
82%
84%
84%
85%
12
ER 2023
80%
88%
81%
80%
13
ER 2023
82%
87%
83%
80%
14
ER 2023
87%
90%
88%
88%
15
ER 2023
86%
85%
84%
83%
16
ER 2023
75%
78%
73%
75%
17
ER 2023
83%
84%
80%
81%
18
ER 2023
72%
83%
78%
80%
19
ER 2023
esult/Q)
July
Aug
Sep
96%
91%
94%
96%
88%
94%
88%
84%
64%
94%
92%
92%
93%
93%
93%
91%
90%
88%
90%
90%
93%
95%
92%
96%
91%
88%
94%
91%
90%
93%
94%
89%
93%
90%
85%
95%
92%
87%
87%
82%
82%
95%
96%
92%
88%
71%
59%
90%
92%
88%
93%
95%
93%
98%
93%
84%
68%
July
Aug
Sep
92%
89%
88%
90%
90%
79%
85%
86%
72%
88%
93%
94%
91%
92%
96%
91%
91%
88%
88%
91%
94%
94%
93%
89%
89%
90%
89%
92%
92%
90%
90%
91%
93%
86%
89%
92%
90%
90%
90%
86%
89%
89%
92%
94%
89%
83%
79%
97%
91%
92%
92%
90%
92%
97%
88%
91%
88%
Oct
Nov
Dec
Oct
Nov
Dec
July
Aug
Sep
96%
88%
94%
91%
86%
96%
91%
87%
52%
88%
85%
96%
74%
77%
80%
92%
86%
95%
92%
89%
92%
92%
86%
90%
96%
88%
96%
95%
92%
93%
92%
87%
93%
86%
79%
95%
91%
86%
83%
87%
84%
81%
92%
89%
95%
94%
91%
94%
94%
84%
87%
94%
91%
85%
93%
88%
78%
91%
89%
96%
96%
82%
96%
Oct
Nov
Dec
Oct
Nov
Dec
96%
July
Aug
Sep
94%
87%
81%
83%
77%
66%
87%
75%
67%
89%
83%
87%
91%
82%
77%
92%
87%
73%
91%
85%
85%
81%
75%
84%
92%
85%
91%
93%
91%
88%
87%
85%
91%
86%
77%
88%
89%
81%
89%
86%
82%
81%
80%
80%
85%
79%
77%
89%
93%
81%
84%
83%
75%
90%
70%
Outpatient
Label
MOH (77.28%)
77.28%
77.28%
77.28%
77.28%
77.28%
77.28%
77.28%
77.28%
GCC (78.21%)
78.20%
78.20%
78.20%
78.20%
78.20%
78.20%
78.20%
78.20%
PG (92.65%)
92.70%
92.70%
92.70%
92.70%
92.70%
92.70%
92.70%
92.70%
Source: MOH 1st half 2023
FMCs
Label
MOH (81.19%)
81.19%
81.19%
81.19%
81.19%
81.19%
81.19%
81.19%
81.19%
GCC (78.21%)
78.20%
78.20%
78.20%
78.20%
78.20%
78.20%
78.20%
78.20%
PG (92.65%)
92.70%
92.70%
92.70%
92.70%
92.70%
92.70%
92.70%
92.70%
Inpatient
Label
MOH (86.42%)
86.42%
86.42%
86.42%
86.42%
86.42%
86.42%
86.42%
86.42%
GCC (84.33%)
84.30%
84.30%
84.30%
84.30%
84.30%
84.30%
84.30%
84.30%
PG (85.05%)
85.10%
85.10%
85.10%
85.10%
85.10%
85.10%
85.10%
85.10%
ER
Label
MOH (69.42%)
69.42%
69.42%
69.42%
69.42%
69.42%
69.42%
69.42%
69.42%
GCC (68.41%)
68.40%
68.40%
68.40%
68.40%
68.40%
68.40%
68.40%
68.40%
PG (85.36%)
85.40%
85.40%
85.40%
85.40%
85.40%
85.40%
85.40%
85.40%
77.28%
77.28%
77.28%
77.28%
78.20%
78.20%
78.20%
78.20%
92.70%
92.70%
92.70%
92.70%
81.19%
81.19%
81.19%
81.19%
78.20%
78.20%
78.20%
78.20%
92.70%
92.70%
92.70%
92.70%
86.42%
86.42%
86.42%
86.42%
84.30%
84.30%
84.30%
84.30%
85.10%
85.10%
85.10%
85.10%
69.42%
69.42%
69.42%
69.42%
68.40%
68.40%
68.40%
68.40%
85.40%
85.40%
85.40%
85.40%
OPD
Month
Responses
from survey
FMCs
SMSs sent
Response
Rate
Responses
SMSs sent
Response
Rate
Jan
Feb
March
86
1,438
6.00%
128
2,987
4.30%
April
69
831
8.30%
126
1,574
8.00%
May
58
1,478
3.90%
104
2,837
3.70%
June
82
965
8.50%
129
1,851
7.00%
July
61
1,098
5.60%
88
2,094
4.20%
Aug
67
1,180
5.70%
110
2,550
4.30%
Sep
60
1,108
5.40%
80
2,070
3.90%
Oct
Nov
Dec
Inpatient
ER
SMSs sent
Response
Rate
Responses
SMSs sent
Response
Rate
54
687
7.90%
115
2,798
4.10%
55
480
11.50%
106
2,453
4.30%
51
639
8.00%
148
2,650
5.60%
59
659
9.00%
134
2,196
6.10%
58
563
10.30%
102
1,820
5.60%
63
574
11.00%
68
2,251
3.00%
68
701
9.70%
118
2,511
4.70%
Responses
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