Description
Overview
Suppose your group works as a virtual team in a Saudi company that deals with local and global clients. The company mainly aims to provide digital marketing services and solutions in one field (e.g., cars, real estate, perfumes, fashion, flowers, healthy food, medicines, etc.). A task has been given to you by the CEO. The task includes connecting with a Chinese brand that wants to open an office in Jeddah, Saudi Arabia. The task is considered completed when the team proposes a strategy to the Chinese company representative and receives their feedback.
Requirements
The group needs to be divided as follows: one team manager, one representative from the Chinese brand, one technical support expert, and one or two general members.
Write a reflection on your group work process in creating the team, choosing the tools, working on the tasks, and reporting the strategy to the client.
Reflection (due by Week 10) [20 marks]
The reflection should be written after you establish a successful virtual team. The reflection should describe the process of 4 main components of virtual management: team building, tools, procedures, and task management. Please use these guidelines on how to do so:
1. Virtual Team: (4 marks- 200 words)
In this section, you need to describe the virtual team.
Name your team and specify the field you will focus on.
Who are your team members, and what are their roles?
What are the personal objectives of each member (why you joined the team)?
What is the collective goal for your team (how will your team be successful in that field)?
How the team experienced Bruce Tuckman’s four different stages of team building?
2. Virtual Tool (5 marks- 700 words)
In this section, you describe choosing a tool for your virtual team.
What are the main and complimentary virtual tools did you use to manage the tasks? (provide pictures)
Describe the features of these tools that were useful to your teamwork (provide pictures).
Why did you choose these tools? What are the other options?
Suppose your budget was SAR 10k; how did you use that budget to get the best possible tool?
How frequently does the team meet? How long is each meeting? (Provide photos of the team meetings at different times)
How the meeting minutes helped your team stay focused? (Provide an example of your team meeting minutes).
3. Virtual work dynamics (5 marks- 700 words)
How did you create a virtual office?
oWhat are the technical challenges that you faced in your work?
oGive some examples of work ethics/ culture in China.
How did you utilize vacation time and holiday time?
What are the challenges that your team faced in communication?
oSpecify how space, time, and cultural differences affected the communication process.
How did you overcome those challenges? (discuss from different roles’ perspectives).
4. Reports and presentations (5.5 marks- 500 words)
Provide an example of a proposed strategy your team worked on to make the marketing campaign successful for the Chinese company in the chosen field.
The report should be 300 words describing the status and statistics of the chosen field and how customers (target audience) can be reached.
oThe report should have an introduction, a brief strategy, and a conclusion.
Include graphs and statistics to support your report (use local resources. If they were in Arabic, translate them).
The Chinese company representative in your team should provide his/her feedback on the report (one or two comments)
The rest of the team should address those comments.
5. Conclude your reflection (0.5 mark- 100 words)
Tell us how your teamwork was, what you would do better, and how you will thrive in the future.
Useful links:
http://www.nottingham.ac.uk/studentservices/documents/planning-and-preparing-to-write-assignments.pdf
APA reference system https://student.unsw.edu.au/apa
About plagiarism http://wts.indiana.edu/pamphlets/plagiarism.shtml
About plagiarism https://en.wikipedia.org/wiki/Plagiarism
Guidelines for the assignment:
This is a group project (4-5 students in each group), which is part of your course score. It requires effort, collaboration and critical thinking.
Use the given template below. One mark will be deducted if there is this template is not used.
Your assignment must be supported by evidence and resources. Otherwise, your answer will not be valid.
Use at least 3 different references from the SDL including the Textbook
Use font Times New Roman, Calibri or Arial.
Use 1.5 or double line spacing with left Justify all paragraphs.
Use the footer function to insert page number.
Ensure that you follow the APA style in your project.
Your project report length should be between 2000 to 2500 words.
Up to 20% of the total grade will be deducted for providing a poor assignment structure. The structure includes these elements paper style, free of spelling and grammar mistakes, referencing, and format.
Answer:
Unformatted Attachment Preview
Saudi Electronic University
College of Administrative and Financial Sciences
E-commerce Department
Group Project
Group Names:
Group IDs:
Course Title: Introduction to EManagement
Course Code: ECOM 201
Academic Year/ Semester: 2023/20241st Term
Instructor Name:
CRN:
Student Grade: out of 20
Grade Level: Low/ Mid/ High
ECOM 201 Project
Overview
Suppose your group works as a virtual team in a Saudi company that deals with local and global
clients. The company mainly aims to provide digital marketing services and solutions in one
field (e.g., cars, real estate, perfumes, fashion, flowers, healthy food, medicines, etc.). A task has
been given to you by the CEO. The task includes connecting with a Chinese brand that wants to
open an office in Jeddah, Saudi Arabia. The task is considered completed when the team
proposes a strategy to the Chinese company representative and receives their feedback.
Requirements
The group needs to be divided as follows: one team manager, one representative from the
Chinese brand, one technical support expert, and one or two general members.
Write a reflection on your group work process in creating the team, choosing the tools, working
on the tasks, and reporting the strategy to the client.
Reflection (due by Week 10)
[20 marks]
The reflection should be written after you establish a successful virtual team. The reflection
should describe the process of 4 main components of virtual management: team building, tools,
procedures, and task management. Please use these guidelines on how to do so:
1. Virtual Team: (4 marks- 200 words)
In this section, you need to describe the virtual team.
•
Name your team and specify the field you will focus on.
•
Who are your team members, and what are their roles?
•
What are the personal objectives of each member (why you joined the team)?
•
What is the collective goal for your team (how will your team be successful in that
field)?
•
How the team experienced Bruce Tuckman’s four different stages of team building?
2. Virtual Tool (5 marks- 700 words)
In this section, you describe choosing a tool for your virtual team.
•
What are the main and complimentary virtual tools did you use to manage the tasks?
(provide pictures)
•
Describe the features of these tools that were useful to your teamwork (provide pictures).
•
Why did you choose these tools? What are the other options?
•
Suppose your budget was SAR 10k; how did you use that budget to get the best possible
tool?
•
How frequently does the team meet? How long is each meeting? (Provide photos of the
team meetings at different times)
•
How the meeting minutes helped your team stay focused? (Provide an example of your
team meeting minutes).
3. Virtual work dynamics (5 marks- 700 words)
•
How did you create a virtual office?
o What are the technical challenges that you faced in your work?
o Give some examples of work ethics/ culture in China.
•
How did you utilize vacation time and holiday time?
•
What are the challenges that your team faced in communication?
o Specify how space, time, and cultural differences affected the communication
process.
•
How did you overcome those challenges? (discuss from different roles’ perspectives).
4. Reports and presentations (5.5 marks- 500 words)
•
Provide an example of a proposed strategy your team worked on to make the marketing
campaign successful for the Chinese company in the chosen field.
•
The report should be 300 words describing the status and statistics of the chosen field and
how customers (target audience) can be reached.
o The report should have an introduction, a brief strategy, and a conclusion.
•
Include graphs and statistics to support your report (use local resources. If they were in
Arabic, translate them).
•
The Chinese company representative in your team should provide his/her feedback on the
report (one or two comments)
•
The rest of the team should address those comments.
5. Conclude your reflection (0.5 mark- 100 words)
•
Tell us how your teamwork was, what you would do better, and how you will thrive in
the future.
Useful links:
•
http://www.nottingham.ac.uk/studentservices/documents/planning-and-preparing-towrite-assignments.pdf
•
APA reference system https://student.unsw.edu.au/apa
•
About plagiarism http://wts.indiana.edu/pamphlets/plagiarism.shtml
•
About plagiarism https://en.wikipedia.org/wiki/Plagiarism
Guidelines for the assignment:
•
This is a group project (4-5 students in each group), which is part of your course score.
It requires effort, collaboration and critical thinking.
•
Use the given template below. One mark will be deducted if there is this template
is not used.
•
Your assignment must be supported by evidence and resources. Otherwise, your
answer will not be valid.
•
Use at least 3 different references from the SDL including the Textbook
•
Use font Times New Roman, Calibri or Arial.
•
Use 1.5 or double line spacing with left Justify all paragraphs.
•
Use the footer function to insert page number.
•
Ensure that you follow the APA style in your project.
•
Your project report length should be between 2000 to 2500 words.
Up to 20% of the total grade will be deducted for providing a poor assignment structure. The
structure includes these elements paper style, free of spelling and grammar mistakes, referencing,
and format.
Answer:
ر
الجامعة السعودية االلكتونية
ر
االلكتونية
الجامعة السعودية
FACULTY OF ADMINISTRATIVE AND FINANCIAL SCIENCES
DEPARTMENT OF E-COMMERCE
INTRODUCTION TO VIRTUAL MANAGEMENT
ECOM 201
26/12/2021
Manager’s Guide to Virtual Teams
Chapter 6: Starting Up (or Refocusing) a Virtual
Team
2
Selecting Virtual Team Members
• Many managers are not able to select the members of their
team.
• The effectiveness of a virtual team depends heavily on its
membership.
• Working virtually can be both exciting and challenging.
• Tools to create a functional cultural in virtual teams:
• Charters
• Role clarification
• Operating guidelines
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 61-62
3
Selecting Virtual Team Members
• Criteria for choosing the right person to work virtually:
• Works independently with minimal supervision
• Enjoys working on a team
• Is a self-starter
• Demonstrates self-discipline
• Gets good results
• Demonstrates competence with both work and communication technologies
• Demonstrates good judgment
• Demonstrates good interpersonal skills (such as collaborating effectively, listening,
giving and receiving feedback, resolving conflict, etc.)
• Demonstrates willingness to take accountability
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 62
4
Selecting Virtual Team Members
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 65
5
Orientation for New Virtual Team Members
• A comprehensive orientation process helps ensure a smooth
transition and long-term success:
• Provide training that paints a realistic picture of what it will be like working remotely
• Include a thorough discussion of the organization’s culture
• Review the team’s charter and operating guidelines.
• Review the team’s communication protocols and preferences
• Set aside sufficient time for the new employee to get up to speed on the
technologies the team uses.
• If this is a project team, provide current status and history of the project.
• Build in some face-to-face time with the team as soon as possible
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 65
6
Creating a Team Charter
Charter: A brief statement that clarifies the purpose of the team.
• It normally includes things like key deliverables, deadlines, customers, and
priorities.
• It includes: the overall purpose statement, clarification of customer
requirements, and an inclusion of key deliverables.
• The written team charter document is less important than the discussion it
represents (how & why? )
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 66-67
7
Creating a Team Charter
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 68
8
Practical Tips for Chartering
• Make sure you involve key people outside the team as you develop
the charter.
• Agree on a tight timeline for completing the chartering process.
• Strive for practicality, not perfection.
• Live by your charter.
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 68-69
9
Role Clarification
A visual indicator that helps understand the distinct assignments and responsibilities of each team
member.
• Virtual employs tend to collaborate more with others when they
responsibilities.
have clear, and shared
• Tools
• RACI or RASCI diagram (Responsible, Approval, Support, Consult, or Inform)
• List each person on the team with corresponding information about his or her role on
particular project parameters
• Done at the beginning of the fiscal year
• Post it on the team Web site along with the project calendar
• Changes are made as project progress
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 69-70
10
Figure 6.1. A RASCI role clarification form
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 70
11
Operating Guidelines
Agreements for group interaction that are created and supported by all team members.
• Substitute for the fragmented and ineffective culture that is common in virtual teams
• Refocus a less-than-ideal homogenous culture
• Ideally, established while the team is still forming and then continually revised and
updated as the team progresses
• Identify acceptable and unacceptable team behavior.
• Prevents existing norms or habits from becoming the guidelines by default
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 71-73
12
Technology-Use Protocols
Jointly created agreements on how to use collaboration technologies.
• Agreements increase productivity and reduce the conflict that can
occur from violated expectations.
• Addressing issues like these below must be included in the protocols:
• “Why does part of the team answer e-mails on weekends while part does not?”
• “How quickly do we have to respond to instant messages?”
• “When should we use the telephone instead of e-mail?”
• “Is it okay to discuss work on my social networking pages?”
• “Why doesn’t part of the team write a salutation in work messages?”
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 73
13
Setting Technology Protocols
• The process of creating technology protocols allows team members to
acknowledge and incorporate technology preferences into the way they
work.
• The protocols needn’t be long, but should be detailed enough to provide
clear direction
• Help everyone understand the best ways to contact each other.
• Help people reduce stress and ensure more effective work/home life balance
Fisher, K., & Fisher, M. (2011). Manager’s guide to virtual teams. McGraw-Hill Education, pp 75
14
Saudi Case: Crisis Management and Adapting The Unexpected
Changes
A case study of Tawakkalna
• In your opinion, what were the most
important criteria for selecting team
members to work on developing
Tawakkalna application?
• If the app was built by a traditional
team, would the criteria be different?
tawakalna, ا., 2022. Tawakkalna. [online] Ta.sdaia.gov.sa. Available at: [Accessed 4 April 2022].
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