Description
Covers: Chapters 9In this assignment, you will complete a questionnaire to provide some insight on your Listening Skills. It is not intended to capture fully accurate results. The assignment responses are not posted or shared with other class members; they appear only in the instructor’s system. Please do not report or share your actual numeric score with the instructor.To approximate your Listening Skills, answer the questions in “Leader’s Self-Insight 9.2”.Score your responses according to the instructions.In a MS Word document, write one paragraph describing any insights you discovered about yourself and how you might use this information in future leader-follower relationships.DO NOT include the filled-out questionnaire with your submission. ONLY submit the paper with a paragraph addressing your insights and future use.
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Leader’s Self-Insight 9.2 Listening and Asking Questions
Instructions: Think about how you communicate during a typical day at school or work. Respond to the
following statements based on whether they are Mostly False or Mostly True for you. There are no right or
wrong answers, so answer honestly.
Mostly False
Mostly True
1. I am extremely attentive to what others say.
2. I deliberately show people that I am listening to them.
3. I really enjoy listening very carefully to people.
4. My mind does not wander when someone is talking.
5. I often restate what the person said and ask if I got it right.
6. I usually think about a response while a person is still talking.
7. I often ask people to clarify what they mean.
8. I ask questions in every conversation.
9. I am genuinely curious in conversations about what
other people think.
10. During a conversation, I frequently probe for deeper information.
11. I inquire about others’ points of view on topics.
12. I don’t hesitate to ask what may appear to be dumb questions.
Scoring and Interpretation
Compute two scores from your answers and insert them below. For your listening score, sum 1 point for
each Mostly True answer for items 1–5 and for a Mostly False answer to item 6. For your asking questions
score, sum 1 point for each Mostly True answer to items 7–11. Insert your two scores below.
Listening score ___________________
Asking Questions score ____________
Your first score reflects your listening habits. Managers face many distractions, which makes it hard to pay
attention when someone is speaking. Listening attentively can prevent many communication mistakes.
Your second score reflects your habit of inquiry, which means asking questions to learn more about
something or to confirm your understanding. Asking questions is an important part of an effective leader’s
communication repertoire, as described in the text. Scores of 5–6 reflect excellent communication habits.
Scores of 0–2 suggest that you may need to work on your communication practices. Scores of 3–4 imply
that you are doing okay but have room for improvement.
Source: Partially based on William B. Snavely and John D. McNeill, “Communicator Style and Social Style: Testing a Theoretical
Interface,” Journal of Leadership and Organizational Studies 14, no. 1 (February 2008), pp. 219–232.
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