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“The Junior Accountant” Case
Background Information:
After graduating with an undergraduate from business school, Sabrita received a job offer
from a large accounting firm to work as a junior accountant. She was ranked in the top 10 of
her graduating class and could not have been happier.
During the first six months, however, Sabrita began to question her decision to join a large
firm. This is how she described her job: She had to come into the office every day for her
supervisor to give her several files to audit. He told her exactly in what order to do them and
how to plan her day and work. At the end of the day, the supervisor would return to pick up
the completed files. She was required to stay in the office beyond the end of a “normal day”
any time the supervisor needed more done. Then the supervisor collected the files from
several other junior accountants and put them all together and completed the audit himself.
The supervisor would then meet the client to review and discuss the audit. Sabrita did not
ever meet the clients, and her supervisor never talked about this meeting with the team of
junior accountants or the final report.
Questions:
1. Using the Job Characteristics Model (“JCM”);
a. Describe the degree of each of the five characteristics for Sabrita’s job
(i.e., as low or high level). Provide evidence directly from the case
information to show how you know this.
b. Based on this assessment, how will this likely impact Sabrita’s
motivation AND other job attitudes/behaviours?
2. Provide two (2) concrete examples of ways you could redesign Sabrita’s job by
changing the current job characteristics.
3. Aside from job characteristics, provide one (1) more recommendation to
Sabrita or her supervisor to further enhance motivation based on other
concepts presented in the textbook.
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