Description
Pick a local service business (a gym, a
restaurant or a hotel, etc.) on a major business review platform (Yelp,
TripAdvisor, Google, etc) with more than 50 reviews and 3-star or lower overall
rating. Identify a handful of categories of issues after reading through the
complaints, create an affinity diagram of the complaints about these issues,
and draw a Pareto chart based on your analysis. Submit your diagram and chart
in excel format
